Taven
  • Compare Care
  • Bills
  • Benefits
  • How It Works
Sign in Account
Home / Terms of Service

Terms of Service

Last updated: March 7, 2026

Welcome to Taven Health. These Terms of Service ("Terms") govern your access to and use of the website tavenhealth.com and all related tools, features, and services (collectively, the "Service") operated by Taven Health ("Taven," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 13 years of age to use the Service. By using the Service, you represent that you meet this requirement. If you are under 18, you must have parental or guardian consent to use the Service.

2. Account Registration

To access certain features of the Service, you may create an account using Google Sign-In, Apple Sign-In, or other authentication methods we provide. When you create an account, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activity under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Description of Service

Taven provides healthcare pricing transparency tools, including but not limited to:

  • Provider Price Compare: Compare hospital procedure prices using publicly available pricing data
  • Bill Review: Upload and analyze medical bills for potential billing errors
  • Plan Compare: Compare health insurance plans and estimate out-of-pocket costs
  • Cost Estimator: Estimate procedure costs based on available pricing data
  • Savings Dashboard: Track your healthcare savings over time

4. Important Disclaimers

Not Medical Advice

The Service provides healthcare pricing information only. Nothing on this website constitutes medical advice, diagnosis, or treatment recommendations. Always consult a qualified healthcare provider for medical decisions.

Pricing Data Accuracy

The pricing data displayed on Taven is sourced from publicly available hospital price transparency files as required by federal regulations (CMS Hospital Price Transparency Rule). While we strive to present accurate and up-to-date information:

  • Prices shown are estimates and may not reflect your actual costs
  • Your actual charges may vary based on your insurance plan, specific medical circumstances, negotiated rates, and other factors
  • Hospital pricing files may contain errors or be out of date
  • We update data regularly but cannot guarantee real-time accuracy
  • Prices shown do not include physician fees, anesthesia, lab work, or other ancillary charges unless specifically noted

Always verify pricing directly with your healthcare provider and insurance company before making financial decisions.

Not an Insurance Product

Taven is not an insurance company, healthcare provider, or financial advisor. The Service does not provide insurance coverage, process claims, or guarantee any specific pricing or savings.

5. User Content

You may upload content to the Service, including medical bills, insurance documents, and other healthcare-related information ("User Content"). You retain ownership of your User Content, but by uploading it, you grant us a limited license to process, store, and display it to you as part of the Service.

You are responsible for ensuring that any User Content you upload:

  • Does not violate any applicable laws or regulations
  • Does not infringe on the intellectual property rights of others
  • Does not contain malware, viruses, or harmful code

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Scrape, crawl, or otherwise extract data from the Service through automated means without our written permission
  • Use the Service to harass, abuse, or harm others
  • Interfere with or disrupt the Service or its infrastructure
  • Impersonate any person or entity
  • Upload false, misleading, or fraudulent information
  • Use the Service in any way that could damage our reputation or goodwill

7. Intellectual Property

The Service and its original content (excluding User Content and public pricing data), features, and functionality are owned by Taven Health and are protected by copyright, trademark, and other intellectual property laws.

The healthcare pricing data displayed on the Service is derived from publicly available sources and is not proprietary to Taven. Our unique contribution is the aggregation, organization, and presentation of that data.

8. Third-Party Services

The Service integrates with third-party services, including:

  • Google Sign-In and Apple Sign-In for authentication
  • Supabase for data storage and authentication
  • Vercel for hosting

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party service providers.

9. Limitation of Liability

To the maximum extent permitted by law, Taven Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or goodwill
  • Inaccurate pricing information or estimates
  • Service interruptions or downtime
  • Healthcare decisions made based on information provided by the Service
  • Unauthorized access to your account or data

Our total liability for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any pricing data will be accurate or complete.

11. Indemnification

You agree to indemnify and hold harmless Taven Health, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service at any time, with or without cause, with or without notice. Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account data within 30 days
  • Provisions that by their nature should survive termination will survive (including Sections 4, 9, 10, 11, and 14)

You may also delete your account at any time through the Service.

13. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, providing additional notice (such as an email notification or in-app alert).

Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in King County, Washington.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Taven Health regarding the Service and supersede all prior agreements and understandings.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

  • Website: tavenhealth.com/contact
  • Email: legal@tavenhealth.com
Taven

Healthcare costs, under control. Compare prices, understand bills, and make smarter healthcare decisions with real hospital data.

Product

  • Compare Care
  • Bills
  • Benefits
  • Cost Estimator

Resources

  • Blog
  • Methodology
  • Data Sources
  • Your Rights

Company

  • About
  • Contact
  • Privacy
  • Terms
© 2026 Taven. All rights reserved. tavenhealth.com